Let’s get you
back to the game.

Email us a short description of the issue and the steps that led to it. Include your device model, iOS version, and game version. In the game, open Settings → Support & About → Copy app details to copy the version and platform. The copied details do not include your save or purchase receipts. The support link opens your email app; you decide whether to send. If you do, the studio receives the email address, message, and any attachments you choose to include through Gmail.

A screenshot can help. Please remove any private information before sharing it.

1. Connect to the internet and use the same Apple account used for the original purchase.
2. Open Home → Store → Restore Purchases, or Settings → Save & Purchases → Restore Purchases.
3. If a purchase check is already running, let it finish.

Restoration applies to eligible paid weapon access. It does not restore earned progress, coins, supply cases, mastery XP, upgrades, or an unfinished run.

If the item still does not appear, contact us with the item name and a description of what you see. Don’t send full payment details.

Progress saves automatically on your device. When iCloud is available, Zed Dash backs up game progress, settings, and recent run results to your private iCloud storage. Recovery requires the same iCloud account. Check the last successful backup before deleting the app or replacing your device.

Offline play remains available, but progress that has not backed up can be lost. Paid unlocks are restored separately through Apple and RevenueCat using Restore Purchases. Purchase receipts and verified entitlements are not included in progress backups.

The iCloud-enabled beta (build 40) preserves existing installed saves and removes the player-facing file export and import controls. Older exported progress files cannot currently be imported through the game. If an exported file is your only backup, keep it and contact support before deleting an existing installation.

Removing the app can erase local progress. Contact support before using reinstallation as a troubleshooting step. We cannot remotely access or delete your local save, and cannot promise recovery of deleted or lost saves. Manage device or operating-system backups separately.

A one-time purchase permanently unlocks access to the specified weapon or the weapons included in the named arsenal pack. It does not include coins, supply cases, mastery XP, or upgrades. Weapons can also be earned through gameplay.

The intended launch catalog contains 13 individual weapon unlocks and 3 arsenal packs. Check the in-game item description and App Store price before purchasing.

Apple handles App Store payments and refund requests. Check your purchase history and follow Apple’s official refund instructions. Eligibility varies by country or region; applicable consumer rights still apply.

If the payment completed but your in-game weapon is missing, try the restoration steps above or contact us.

The game creates a card with run statistics and weapon or relic information, then opens the system share sheet. You choose the app or destination to receive it and complete the sharing action there. That destination handles the copy under its own privacy terms.

The update is being prepared and is not yet available in TestFlight build 40. When the update applies a restricted-service result, new purchases, purchase support references and iCloud backup are paused. Local play remains available unless a required access check blocks it. You can check existing purchases with Apple. Progress stays on the device and can be lost if the app or device is lost. This is not a promise of zero network traffic or deletion of older purchase/backup records. See the privacy policy for the planned behavior and request process.

The upcoming update adds a separate optional reference where purchase services are allowed. It helps us locate purchase-service records. You choose whether to show, copy or email it; nothing is sent automatically. It does not prove your identity or authorize access or deletion. You can contact support without it. Never send passwords, authentication codes or payment-card details.

Email freymarstudios@gmail.com and describe the request. You may ask about access, correction, deletion, consent or a child's information. We ask only for information needed to locate the records and verify that you may act for the person concerned. A purchase support reference alone does not prove identity. Please do not send passwords, authentication codes, full payment details or a child's identity documents. Deleting service records does not automatically refund purchases or erase local saves, private iCloud history or separate device backups. We explain the relevant process and any justified limits. See the privacy policy.